Reporting problems and bugs
When reporting a technical problems, or what may seem as a bug,
then please provide details that may help us answering your question. Listed
below are some topics that you should take into consideration when sending us
queries:
- Please describe the equipment you are using on which the problem occurred:
- Under what operating system are you running?
- How many hard drives do you have installed and and how many partitions
do you have on each of the physical drives
- Is the boot drive SCSI or IDE?.
- What partitions type do you have, FAT-16, FAT-32 or a mix of the two?
- What software do you run?
- Do you run any other antivirus product concurrently with InVircible?
If yes then which one?
- If the problem is Windows related, then what are the applications that
run in the background, except the InVircible Interceptor?
- Where you logged to a network at the time the problem occurred or is your
PC running as stand-alone?
- Please describe the sequence of events that
led to this query. Keep it simple and brief to speed up our reply.
- Please describe actions that may help us replicate the problem in our labs,
if possible.
- Add any detail that you think may be important, like conditions you found
under which the problem does not exist.
CLick here to compose your e-mail
query
Last modified: May 15 2007 |
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